Privacy Policy

This policy explains what personal information Rayo Gear collects when you visit or buy from our store, and how we use it.

Information we collect

  • Order information: name, shipping and billing address, email, phone number (if provided) and order details. Payments are processed by our payment providers (Shopify Payments / PayPal) – we never see or store your full card number.
  • Messages: what you send us through the contact form.
  • Device and usage information: IP address, browser, pages viewed and similar data collected automatically through cookies.

How we use it

  • To process, ship and support your orders
  • To answer your questions
  • To keep the store secure and prevent fraud
  • To understand how the store is used and improve it
  • To send marketing emails, only if you sign up – you can unsubscribe at any time

Who we share it with

We share information only with service providers that help us run the store: Shopify (store platform), payment providers, our fulfillment partner and shipping carriers (to deliver your order), and analytics tools. We do not sell your personal information.

Cookies

See our Cookie Policy.

Your rights

Depending on where you live (for example California under the CCPA/CPRA), you may have the right to know what personal information we hold about you, to request a copy, to correct or delete it, and to opt out of targeted advertising. We will not treat you differently for using these rights. To make a request, contact us using the contact form; we may need to verify your identity.

Data retention

We keep order information as long as needed for accounting, tax and legal purposes, and delete or anonymize it afterwards.

Children

Our store is not directed at children under 13, and we don't knowingly collect their information.

International transfers

Rayo Gear is operated from Japan and uses service providers in other countries, so your information may be processed outside the United States.

Changes

We may update this policy; the latest version is always on this page.

Contact

Privacy questions? Contact us.